Relationship Manager - Point of Sale Technology

Firm: POS Partners
Type: Technical
Work City: Chicago, IL; Kansas City, MO; Milwaukee, WI; Helena, MT
Work Start: 03.19.2018
Benefits Offered:Dental, Vision, Medical, 401K, Life
Employment Type: Full-Time

POS Partners, a point-of-sale solution provider for the hospitality industry, is rapidly expanding and looking for experienced technical people to provide high-profile systems support, including installation, training, and maintenance, for retail dining systems.

Responsibilities:
  • Attend Business Analysis Meetings to serve as a technical adviser
  • Manage new projects including on-site installation, training, and system go-live service.
  • Service existing accounts by analyzing escalated trouble tickets and providing prompt and accurate solutions
  • Contact each account monthly to provide training, and suggest solution enhancements or product options that maximize the ROI of their system.
Requirements:
  • Log all activity and service tickets in company CRM
  • Document and preserve all client partner installation and service records
  • Accept and provide prompt follow-through of any assigned task or need
  • Communicate consistently and effectively with clients and staff
  • Continuously and actively participate in team meetings and carry out all company standard operating procedures
Qualifications:
  • Minimum three years experience with setup, maintenance, and repair of hardware/software in the retail or hospitality industry
  • Demonstrated mechanical/critical thinking and troubleshooting skills
  • Familiarity with SQL database
  • Comprehension of remote access programs and use
  • Working knowledge of Customer Relationship Management Software and Microsoft Office
  • Reliable transportation
  • Personable and energetic, with the ability to moderate stressful situations
  • Availability for periodic evening hours
  • Ability to travel from 25% to 50%

This position is considered virtual although most work is accomplished on-site. You will be expected to work closely with clients to accomplish their business and operational goals while maintaining the high quality standards and integrity of POS Partners’ solutions. Competitive compensation package with continual growth and advancement opportunities.

Competitive compensation package and advancement opportunities. Pay is Performance Based with continual growth.